We send you an email to inform you when your order has been dispatched. If a tracked service was selected during checkout then please use the tracking number provided to get an up date on the Royal Mail website.

Please allow 5 working days to receive your order if you selected a Standard delivery service. If you haven't received your order after 5 working days email the customer service team.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.

Our Shipping info page can give you more information and timeframes.

If you do need to report your order as lost then please email us at customerservice@cultscents.com or by completing the contact form below. 

Yes.

All our delivery options and timeframes can be found on our Shipping info page.

Yes, but you need to let us know as soon as possible as we process most orders within 24 hours. Contact: customerservice@cultscents.com

We don’t deliver to PO Box addresses. We reserve the right not to deliver an order if we believe the address isn’t secure. For example, a communal postal address. If this affects your order, we’ll notify you as soon as possible.

We currently only ship inside the UK.

Please refer to our Refund Policy for more information.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Products can only be returned if unopened, unused and have original seals intact. See our Refund and Returns Policy for more info.

If approved, you’ll be automatically refunded to your original payment method within 3-7 business days. Please remember it can take some time for your bank or credit card company to process the refund. If more than 10 business days have passed since we’ve approved your return, please contact us.

If your order has gone through successfully you will see an order confirmation message on the website and receive an order confirmation email to let you know we have it.

Yes, you will have the option to choose a delivery address during the checkout process – this can be different from the billing address.

Yes, if you change your mind please let us know as soon as possible as once orders have been processed it will be too late to cancel an order. In which case see our Refund and Returns Policy to return any unwanted items.

We’re sorry we got it wrong.

So that we can resolve this issue quickly, please contact us at: customerservice@cultscents.com or by completing the contact form below.

To speed up the process, please include:

1. Order Number

2. Product Name

3. Details of the fault

4. Any images that support the fault, if applicable

As soon as we’ve looked into

The order may not have reached us or been completed.

If you did not receive an email within 5 minutes of placing your order please check your spam folder.

If it’s not there then please contact customer service by completing the contact form below and we’ll try to help the best we can.

You will be invited by Trustpilot to leave feedback after you receive your order.